Pilot restaurant agreement

Version 2026-10-21. This page sets out the main terms restaurants accept when they add their restaurant in LastTable Business. For the complete text, email partners@lasttable.ma and we will send it to you before you sign up.

What LastTable provides

A marketplace where diners in Casablanca find your restaurant and book tables in real time, and LastTable Business to manage tables, hours, bookings, guests, Flash Tables and promotion. Diners pay you directly: the meal contract is between the diner and you, and LastTable never takes payment for meals.

Fees

• 15 credits for each genuinely new diner acquired through the LastTable marketplace (10 credits when the diner booked with your 2-for-1 offer) and 20 credits through the AI Growth Manager, charged once per diner per restaurant after a verified first visit. Credit prices in MAD are to be confirmed. Paid plans (Growth 299 MAD, AI Pro 799 MAD a month, excluding VAT) and credit packs (from 100 credits for 99 MAD) are separate and optional.
• Never charged: returning diners, your existing customers, direct bookings, walk-ins and bookings you enter yourself, cancellations and verified no-shows. Charges in dispute are not deducted until resolved.
• The Free plan has no subscription. Growth and AI Pro are optional monthly plans; we give at least 15 days' notice before any change to what you pay applies to you, and you can leave before it does.
• Credits are prepaid and have no cash value. Credits you buy, and the welcome credit, never expire; credits that come with a plan end with their billing month; trial credits end 30 days after your first paid purchase. Credits pay for boosts and for new-diner charges.

Charges, invoices and disputes

New-diner credits are taken from your balance only after a verified first visit, and every charge says why. You can dispute a charge in LastTable Business; a charge in dispute is not deducted until it is resolved. Plans and credit packs are invoiced to your billing email. Fees under the earlier pilot terms are invoiced monthly as before, and issued invoices are corrected only by credit note.

Your obligations

• Keep tables, opening hours and booking rules accurate and honour confirmed bookings.
• Apply the Flash Tables offers you publish to every diner who books them.
• Keep your name, description, address, photos and prices accurate, and only upload photos you may use.
• Mark bookings Seated, Completed or No-show honestly and promptly.
• Give us your trader details (legal name, address, phone, email, company and VAT number) and keep them up to date.

Verification before you go live

Your restaurant stays hidden from diners until we have verified that you run it (by a code to an email address on your restaurant's own website, or by our team, usually with a call to its public phone number) and you have switched on "Visible to diners".

Data, ranking and complaints

LastTable is the controller for diner accounts; you receive booking details to serve your guests. How restaurants are ordered and how to complain is explained on How ranking works; personal data in the privacy notice.

Changes and leaving

We give at least 15 days' notice of changes to these terms. You can end the agreement on 14 days' notice, or straight away if you don't accept a change. Bookings already confirmed stay valid.